Returns & Exchanges
At Roborock, we stand behind the quality of our smart home cleaning solutions and offer a 30-day money-back guarantee to ensure your absolute satisfaction. If your robot vacuum or handheld cleaner doesn't meet your expectations, we provide a streamlined return process for all original purchases.
Initiate Your Request
Contact our customer support team within 30 days of delivery with your order number and reason for return to receive a Return Merchandise Authorization (RMA).
Package Your Device
Securely pack the product in its original packaging, including all accessories, charging docks, manuals, and any promotional items received with the purchase.
Ship to Roborock
Affix the provided prepaid shipping label to the exterior of your box and drop it off at any authorized carrier location to be sent to our inspection center.
Inspection and Refund
Once our technicians verify the device's condition, we will process your full refund back to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing