Frequently Asked Questions

Everything you need to know about your Roborock experience.

What is the standard shipping timeframe for Roborock products?

Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.

Does my Roborock vacuum come with a warranty?

Yes, all new Roborock robot vacuums include a 1-year limited warranty that covers defects in materials and workmanship under normal use.

What is your return policy for open-box items?

We offer a 30-day money-back guarantee. If you are not satisfied, you can return the product in its original packaging within 30 days of receipt for a full refund.

How often should I replace the brushes and filters?

For optimal performance, we recommend replacing the side brushes and HEPA filters every 3-6 months and the main roller brush every 6-12 months.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through Affirm for qualifying purchases.

Can I use the Roborock app on multiple devices?

Yes, you can sign into the same Roborock account on multiple smartphones or tablets to control your devices, or use the 'Share Device' feature to grant access to family members.